Shipment Exception and Reporting Desk
Shipment Exception & Reporting Desk — Done Properly.
Proactive 24/7 shipment track-and-trace, transit exception mitigation, weather triage, and real-time milestone reporting — keeping shippers and receivers completely informed.
Key Performance Indicators & SLAs
System Architecture & Execution Pipeline
Active Telematics & ELD Monitoring
Continuous position tracking via Project44, MacroPoint, Trucker Tools, and direct ELD integrations.
ETA Drift & Speed Monitoring
Real-time algorithms detecting route deviations, traffic bottlenecks, weather delays, or speed drops.
Exception Identification & Check Call
Direct check calls to carrier dispatch and drivers when tracking disconnects or ETA drifts past appointment window.
Proactive Facility Re-Appointment
Contacting receiver dock schedulers to adjust delivery windows before the driver arrives late, preventing missed unloads.
Daily Customer Milestone Digest
Delivering branded daily morning and afternoon shipment status reports to customer logistics managers.
Core Modules & Scope
24/7 Proactive Track & Trace
Continuous tracking of all in-transit freight across road, intermodal, and dedicated fleets.
Transit Delay & Breakdown Mitigation
Rapid response to equipment breakdowns, tire blowouts, weather events, or driver hours-of-service (HOS) expirations.
Dock Re-Appointment Management
Securing new dock delivery slots before a delayed driver is turned away at the receiver's guard shack.
Executive Daily Status Reporting
Custom branded Excel and web dashboards showing load status, current GPS coordinates, revised ETAs, and exception notes.
Delivery Framework
Tracking Tool Integration & Webhook Sync
Connect tracking aggregators (Project44, MacroPoint) with your TMS load records.
Escalation Matrix Setup
Define customer contact protocols, delay thresholds (e.g. notify customer if ETA drifts >30 mins), and appointment policies.
24/7 Check-Call Shift Deployment
Deploy trained tracking coordinators executing scheduled check calls and tracking link activation.
Weekly On-Time Delivery Analytics
Provide root-cause analytics on delayed shipments and carrier on-time pickup/delivery performance.
Frequently Asked Questions
How often do you check on in-transit loads?
Loads are tracked via automated telematics every 15 minutes, with manual check calls conducted at dispatch, 4 hours prior to appointment, at arrival, and upon departure.
What happens if a driver breaks down on the road?
Our team contacts the carrier immediately to assess repair time, checks driver HOS, notifies your account manager, and if necessary, coordinates cross-docking or transloading to protect delivery.
Can you manage tracking inside our customer portals?
Yes. We update shipment milestones directly inside customer portals (e.g., Walmart Retail Link, Target POL, Transplace, FourKites).
Do you provide weekend and overnight tracking?
Yes. Our 24/7/365 desks ensure complete coverage for weekend transit, nighttime pickups, and Monday early morning deliveries.