Logistics Back Office Outsourcing
Logistics back office outsourcing, done properly.
Get It Figured offers business process outsourcing solutions, specifically for freight brokers, carriers and forwarders. Dedicated teams run your documents, billing, tracking and follow-up with rigorous quality control and full accountability.
What You Get
Our professional team takes care of your logistics paperwork and ensures that all work is done on time and in a quality manner
Core Deliverables
Dedicated Logistics Pod
Trained specialists working with your system to organise paperwork, billing, and tracking of your transportation
Documented SOPs & Runbooks
There are guides outlining the protocols and checklists for all the stations, which aim to remove all bottlenecks and speed up the learning process.
Multi-Tier QA & SLA Tracking
The mechanism includes two types of verification: tracking of mistakes and daily SLA document supply.
Executive Reporting & Optimisation
Weekly throughput and error-rate reports, plus proactive recommendations to cut manual effort.
Logistics back office outsourcing, desk by desk.
From back office for freight forwarders and NVOCCs to trucking back office support for brokers and carriers, each desk below is a defined service with a clear scope. Start with one and add more as you grow.
Order Entry and Shipment Documentation Desk
The activities we carry out involve entering and managing orders and bookings, checking and issuing rate confirmations and BOLs, as well as accurate data processing at the first touchpoint, which means fewer errors downstream; it is freight forwarding support that starts at booking.
- Entering and managing orders and bookings
- Checking and issuing rate confirmations and BOLs
- Accurate data processing at the first touchpoint
- Freight forwarding support starting at booking
POD, Invoicing and Payment Follow-Up Desk
We perform verification of proofs of delivery, generate invoices for carriers or accounting factors and follow up on overdue payments.
- Verification of proofs of delivery
- Generating invoices for carriers or accounting factors
- Follow-up on overdue payments
- Receivables tracking and reconciliation
Detention and Accessorial Billing Desk
We prepare invoices for detention and other additional charges in compliance with supporting documentation.
- Preparation of invoices for detention
- Billing of accessorial and additional charges
- Verification of supporting documentation
- Compliance with tariff schedules and shipper rules
Shipment Exception and Reporting Desk
Our specialists track freight movements, initiate proactive check-ins for transit disruptions, and deliver real-time updates to keep customers informed of potential delays.
- Active freight movement tracking
- Proactive check-ins for transit disruptions
- Real-time customer delay and transit updates
- Daily shipment status logs and milestone reports
Freight Audit and Payment
We check carrier invoices against contract rates, dispute errors, and recover overcharges.
- Checking carrier invoices against contract rates
- Disputing rate errors and incorrect charges
- Recovering overcharges and duplicate billings
- Audited payment approvals
Freight Claims Filing and Follow-Up
Our team is responsible for claims preparation and submission to carriers promptly while tracking the progress of each claim.
- Prompt preparation of freight claims paperwork
- Claim submission to carriers with required evidence
- Continuous tracking of claim progression
- Settlement follow-up and dispute resolution
Carrier Vetting and Fraud-Prevention Desk
We authenticate the identity and paperwork of the carrier, conduct callback verification, and continue to follow up post-onboarding.
- Authenticating carrier identity and paperwork
- Direct callback verification before dispatch
- Post-onboarding compliance checks
- Fraud prevention and double-brokering safeguards
Customs Documentation and Duty-Recovery Support
We provide support in completing documents, reviewing certificates of origin, and drafting refund requests together with your licensed customs broker.
- Completing cross-border shipment documents
- Reviewing certificates of origin
- Drafting duty refund and drawback requests
- Coordination with licensed customs brokers
Technologies & Ecosystem
McLeod TMS · MercuryGate · Trimble · DAT One · Truckstop · Turvo · Project44 · QuickBooks · Power BI · Descartes
"Get It Figured took over our load entry, carrier vetting, and detention billing desks seamlessly. Accessorial leakage dropped by 85% and billing cycle times were cut in half."
— Marcus Vance, VP of Logistics, Apex Global
Frequently Asked Questions
What does logistics back office outsourcing cover?
It includes eight desk operations: Order entry and documents preparation for shipment, Proof of Delivery and invoicing services, Detention and Accessorial billing, Shipment exceptions and reports, Freight audits and payment, Freight claims, Carrier vetting, and Customs document support. It is suitable for back office for freight forwarders and NVOCCs as well as for brokers and carriers.
How is this different from a typical BPO firm?
Many logistics BPO services offer generic services for data entry but we define each desk by its logistics output such as checked bill of lading, paid detention bill or recovered overcharge and so on and track performance of the desk accordingly.
How quickly can a team be deployed?
Most clients usually start by placing one desk and conducting a brief testing phase. The deadlines are determined only after understanding your business process and volumes of work.
Can the team scale as we grow?
Yes. Many companies start with documentation, invoicing, and tracking, and then expand to freight audit, claims, and checking carriers.
Do you give legal advice or file customs entries?
No, We will stick to procedures, data, and follow-ups. We do not provide legal advice, loans, or file customs documents without a broker.
Ready to get it figured?
Tell us where the paperwork piles up. We’ll scope the right desk and a realistic pilot for your logistics back office outsourcing needs.